We ship to any location within Canada, the United States, New Zealand, and the United Kingdom (UK). All items ship from our warehouse in New Brunswick, Canada.
In-stock items ship within 2 business days. Out-of-stock shipping times will vary due to the delay for items to arrive at our warehouse. To enquire if items are in stock, please contact us by phone at 506-432-6412 or by email at [email protected]
Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items or damaged items within 15 days of delivery for refund. Shipping costs are not refundable. Certain items cannot be returned such bulk cable, select clearance items, and software license keys. Return shipping is not included.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.